Terms of Service

1. Agreement to Terms

By accessing or using Maya Finance (“the Service”), operated by Maya AI (“we”, “us”, “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.

The Service is intended for business use by UAE-registered companies and their authorized representatives. By creating an account, you represent that you have the authority to bind your company to these Terms.

2. Account Terms

• You must provide accurate and complete information when creating your account.
• You are responsible for maintaining the security of your account credentials.
• You must notify us immediately of any unauthorized access to your account.
• One account per company. Multiple users may access a single company account with appropriate roles.
• You are responsible for all activity that occurs under your account.

3. Service Description

Maya Finance is a cloud-based bookkeeping platform providing bank feed integration, AI-powered transaction categorization, invoicing, expense tracking, procurement management, VAT return preparation, payroll processing, fixed asset management, financial goal tracking, CRM, collections automation, annual accounts preparation, and AI financial advisory.

The Service is a bookkeeping tool and does not constitute accounting, tax, or legal advice. While we prepare VAT returns and financial statements, the responsibility for filing accuracy and compliance remains with you and your licensed tax advisor or auditor.

4. Pricing and Payment

4.1 Plans and Pricing

The Service is offered in multiple subscription tiers as described on our pricing page. Prices are in AED and are exclusive of VAT where applicable. We reserve the right to change pricing with 30 days’ written notice.

4.2 Free Period

New accounts receive a free period as described at the time of registration (currently 3 months for direct signups, 6 months for accounts created through Maya AI company formation). During the free period, full access to your selected plan features is provided at no charge.

4.3 Billing

After the free period, billing occurs monthly on the anniversary of your subscription start date. Payment is due upon receipt of invoice. Late payments may result in service suspension after a 14-day grace period.

4.4 Add-ons

Optional add-ons (such as WPS payroll) are billed in addition to your base plan and follow the same billing cycle.

5. Data Ownership

You retain full ownership of all data you upload to or generate within the Service, including financial records, invoices, reports, and other business data. We do not claim any ownership rights over your content.

You grant us a limited licence to process your data solely for the purpose of providing the Service. This licence terminates when you close your account and your data retention period expires.

You may export your data at any time in standard formats (CSV, PDF) through the Service interface.

6. Intellectual Property

The Service, including its software, design, algorithms, AI models, documentation, and branding, is owned by Maya AI and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

You may not reverse engineer, decompile, or attempt to extract the source code of the Service. You may not use our branding, logos, or trademarks without prior written consent.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of UAE law
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to other accounts or our systems
• Use the Service to process data unrelated to your business bookkeeping
• Resell or sublicense access to the Service without our written consent
• Interfere with or disrupt the Service or its infrastructure

8. AI Features and Limitations

The Service includes AI-powered features such as transaction categorization, receipt scanning, and the Ask Finn financial advisor. While these features are designed to be accurate and helpful, they are not infallible.

AI-generated categorizations, suggestions, and analyses should be reviewed by you or your qualified reviewer before being used for regulatory filings or business decisions. We are not liable for decisions made based on AI-generated output without appropriate human review.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Maya AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service.

Our total aggregate liability for any claims arising out of or relating to these Terms or the Service shall not exceed the amount you have paid to us in the 12 months preceding the claim.

We are not liable for penalties, fines, or assessments imposed by the FTA, MoF, or any other regulatory authority as a result of your tax filings, whether prepared using the Service or otherwise.

10. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable advance notice. We are not liable for temporary unavailability due to maintenance, technical issues, or circumstances beyond our reasonable control.

11. Termination

11.1 By You

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. After cancellation, you will have 30 days to export your data.

11.2 By Us

We may suspend or terminate your account if you violate these Terms, fail to pay after the grace period, or if continued service would create legal or regulatory risk. We will provide reasonable notice except in cases of serious violation.

11.3 Effect of Termination

Upon termination, your right to use the Service ceases. We will retain your data in accordance with our data retention policy and applicable legal requirements. You may request data export before or within 30 days after termination.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

Before initiating any formal proceedings, the parties agree to attempt to resolve disputes through good faith negotiation for a period of 30 days.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or an in-app notification at least 30 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, contact us at:

Email: legal@maya-ai.ae
Website: mayafinance.ae